A new era of
e-commerce growth
From insights to execution, RX gives you the tools to
grow smarter, faster, and profitably—without the complexity
Data. Insight. Action.
One easy place.
Customer Intelligence
Understand your customers KPIs, behaviors, and how to grow with them. Start segmenting with precision, and turn insights into action.
Identity & Tracking
Capture every click, session, and conversion. Resolve identities with first-party data, server-side tracking, and RX Pixel technology.
Smart Automations
Act on your data in real time. RX automates workflows across audiences, merchandising, email and SMS so you can personalize at scale.
Marketing Intelligence
Attribution models, KPI Hub, and rich insights help you stop waste and invest in what actually moves the needle.
Customer IntelligenceBetter analytics & insights
Access 100+ expert tools and reports to truly understand your customers.
Track key metrics, analyze cohorts, and create segments with confidence.
RX identity & Conversion TrackingTrack every session,
every click, every conversion.
Get a live view of every customer. Who they are, how they
behave, and how to unlock LTV from every segment.
AutomationsAutomate workflows & tasks
Transform customer data into action—without extra lift from your team. From predictive
insights to dynamic workflows, RX helps you move faster, target better, and scale.
Email & SMS automation
Our AI forecasts churn risk, product recommendations, and models outcomes so you can act before they hit the bottom line.
Activate the right audience
Identify customers at risk of churning or those ready to order.
Route them into action based flows before it’s too late.
Merchandising automation
Optimize your conversion rate by applying your customer data and
smart rules to automate page sorting saving time and powering sales.
InsightsDetects trends, finds revenue.
Our AI runs in the background to spot opportunities, patterns,
and anticipates what to do next, and the direct revenue impact.
Just ReleasedRX Identity & Conversion APIs
With RX Identity’s Conversion APIs you can seamlessly collect and push any
behavioral or conversion events across your entire stack. Use our templates
to instantly level up your strategy, or create your own.
Every event. Every detail.
Start capturing events at near-lossless levels by resolving anonymous interactions to known customers. Push richer, customer-level signals to platforms like Meta, Google, and TikTok—improving attribution, sharpening strategy, and boosting ROAS.
Build custom API workflows
No code needed. Click, select, and build high-powered
flows tailored to your funnel across your stack.
API template library
Work from a powerful set of API templates
to get up and running in just a few clicks.
Trusted by leading DTC brands
“Rollout was seamless and within a few days, we were able to consolidate our stores and accounts and have full data on all of our Shopify customers historically”
"RetentionX gives Dermalogica a clear, actionable view of what drives customers—answering questions with a data tool that teams across markets can access easily."
“Must-have app for any Shopify ecommerce. Set-up is truly seamless and the solution very easy-to-use, gives you immediate access to tons of powerful consumer insights”
“RetentionX is nothing short of fantastic and incredibly helpful in uncovering data that really grows your business. The extra support from the team has been very much appreciated and I look forward to continuing to use it and watch our business grow like never before.”
“RetentionX has been a game-changer for our customer insights. The dashboards are intuitive, and the segmentation tools help us take action fast. Highly recommend for any brand serious about retention.”
“Our rep was not only technically sharp but also provided strategic guidance, which made implementation quick and easy. It felt less like turning on a tool and more like unlocking a new capability for our business.”
“Our overall marketing has gotten a lot more visibility and has helped with an adjusted course instead of chasing flat ROAS that most digital marketing agencies will be limited to, if we were not feeding them the intel provided to us by RX.”
“RetentionX has been an invaluable tool for solving complex multi-store funnel analytics, giving us clear visibility into customer behavior across different touch points”
Proven Success
We crunched the numbers. See how brands perform before and after using RetentionX.
Ø LTV
Improvement
Ø Return
on Investment
Ø Repeat
Purchase Rate
Just a couple of clicks
Connect RX to your partners in minutes—
email, ads, commerce, and custom imports.
Frequently Asked Questions
An Integrated Growth Platform means we are much more than analytics & reporting (but very good at that too). Our platform brings a strategic set of functionalities: customer intelligence, automation, identity resolution, and marketing attribution, into one easy-to-use platform. You get the benefit of fewer tools, faster decisions, and much smarter growth without the need to stitch everything together.
Yes, we offer a 30-day risk free trial. During the trial you will be able to see your data and have access to a RetentionX expert.
Very. Most brands are fully connected and seeing insights within an hour or two. Larger businesses can take slightly longer. Just connect your tools using your account log-ins and RX starts importing and analyzing your data. Additionally, we have a large number of best-practice segments, templates, and materials that you can start using instantly.
Every single customer gets onboarding support from one of our experts and full access to a huge library of helpful videos, articles, and more. In addition, our Growth plan includes a dedicated Customer Success Manager to work closely with you and your business.
Each plan is designed to meet you where you are and scale as you grow:
Starter: includes the essentials—dashboards, customer and product analytics, LTV tracking, 30 segments, audience sync, and data enrichment. Ideal for teams getting started with retention and growth.
Core: Adds predictive modeling, identity resolution, marketing intelligence and access to our Conversions API. You also get 50 segments, 50+ integrations, multi-store support.
Growth: Best for high-volume stores operating at scale. You’ll unlock 100 segments, AI-powered insights, custom data imports, Slack channel support, and more.
Not at all. Actually the sooner you start thinking about Retention, LTV, and optimization the better. We call it customer compounding and the sooner you start compounding customers the better.
Nope. The primary users of RetentionX are e-commerce teams, marketers, and founders—not just analysts (but they love it too). One of the reasons people love us is because how easy our platform is to use work with. All of our features are intuitive to use, and take action on.
Identity & Tracking
Explore lossless tracking & identity resolution to scale up your business.
Merchandising Automation
Automate & optimize conversion rates with intelligent site merchandising.
