General Terms & Conditions

Last updated December 16, 2025

These General Terms & Conditions (“Terms”) govern the use of the RetentionX platform and services (“Services”) provided by RetentionX, Inc. (“RetentionX,” “we,” “us”) and apply to any company or legal entity that registers for or uses the Services (“Customer”).

If you do not agree to these Terms, you must not access or use the Services.

1. Scope of Application

1.1
RetentionX, Inc., 411 E Wisconsin Ave #2350, Milwaukee, WI 53202, United States (“RetentionX”), provides a web-based Integrated Growth Platform offered as Software-as-a-Service (“Services”).

1.2
These Terms apply to all contracts concluded between RetentionX and customers who act in the course of their commercial or self-employed professional activity. Consumer contracts are expressly excluded.

1.3
Deviating, conflicting, or supplementary terms of the customer shall not apply unless RetentionX has expressly agreed to their validity in writing.

2. Conclusion of Contract and Free Trial

2.1
The presentation of the Services on the RetentionX website does not constitute a legally binding offer, but an invitation to submit an offer.

2.2
Use of the Services requires the creation of an account. By completing the registration process, the customer submits a binding offer to enter into a contract.

2.3
Upon account creation, RetentionX grants the customer a free trial period of thirty (30) consecutive days. The trial begins on the day access to the Services is granted.

2.4
The trial may end on any calendar day. Upon expiration of the trial, the account is automatically converted into a paid subscription, and the applicable subscription fee is charged immediately.

2.5
Each customer is entitled to only one free trial unless explicitly agreed otherwise by RetentionX. If the customer cancels the contract at any time after the start of the free trial or after the trial has converted into a paid subscription, the free trial entitlement is deemed fully consumed. Any unused trial period expires immediately upon cancellation. There is no entitlement to remaining trial days, credits, refunds, accruals, or future reactivation of the free trial.

3. Services and Changes to the Services

3.1
RetentionX provides access to the Services via the internet for the duration of the contract. The scope of functionality depends on the plan selected by the customer at the time of subscription.

3.2
RetentionX may update, modify, or further develop the Services to improve functionality, security, or compliance, provided such changes do not materially reduce the agreed core functionality.

3.3
RetentionX is entitled to temporarily restrict access to the Services for maintenance purposes, provided this is reasonable and, where possible, announced in advance.

4. Availability and Support

4.1
RetentionX aims to provide an average annual availability of 99%. Availability excludes periods of planned maintenance, force majeure, or circumstances beyond RetentionX’s reasonable control.

4.2
Support requests must be submitted via the contact details provided on the website. RetentionX will use commercially reasonable efforts to respond within customary business hours.

5. Customer Obligations

5.1
The customer is solely responsible for the accuracy, legality, and content of all data processed using the Services.

5.2
The customer shall use the Services in compliance with applicable laws and shall not misuse the Services or interfere with their operation or security.

5.3
The customer is responsible for maintaining the confidentiality of login credentials and for all activities conducted under its account.

6. Grant of Rights

6.1
RetentionX grants the customer a non-exclusive, non-transferable, time-limited right to access and use the Services for internal business purposes for the duration of the contract.

6.2
The customer shall not sublicense, resell, or otherwise make the Services available to third parties unless expressly permitted by RetentionX.

7. Pricing, Billing, and Payment

7.1
The prices indicated on the RetentionX website at the time of order are valid. Prices are monthly net prices in USD and do not include applicable taxes, which will be added where required by law.

7.2
The subscription fee depends on the selected plan and the applicable usage tier based on company size.

7.3
Subscriptions are billed on a recurring 30-day billing cycle and charged in advance via credit card. For payment processing, RetentionX uses Stripe as a third-party service provider. Personal data related to billing is processed in accordance with our Privacy Policy.

7.4
If the free trial ends during a calendar month, billing begins immediately upon trial expiration and continues every thirty (30) days thereafter.

7.5
Upon request, customers may opt for annual billing. Annual subscriptions are billed in advance for a one-year term. The payment is due within fourteen (14) days of the invoice date.

7.6
Annual subscriptions renew automatically unless cancelled with at least one (1) month’s notice before the end of the current annual term.

7.7
Plan changes take effect immediately. If a plan change results in a higher subscription fee, the new fee is charged immediately. If the plan change results in a lower fee, no (pro-rata) refund is granted for the current billing period.

7.8
Usage tier changes do not affect the current billing period. Any change in tier pricing applies starting with the next billing cycle.

7.9
All payments are non-refundable. This applies in particular to unused time, downgrades, or early termination.

7.10
If payment is not received within seven (7) calendar days after the due date, RetentionX may suspend access to the Services after prior notice. The obligation to pay remains unaffected.

8. Term and Termination

8.1
Monthly subscriptions have a minimum term of thirty (30) days and renew automatically unless cancelled before the next billing cycle.

8.2
Annual subscriptions have a minimum term of one (1) year and renew automatically unless cancelled in accordance with Section 7.6.

8.3
Either party may terminate the contract for cause without notice if continuation of the contract is unreasonable.

8.4
Upon termination by the customer, access to the Services ends at the end of the then-current paid billing period. If the customer deactivates the account earlier, access ends upon such deactivation.

9. Limitation of Liability

9.1
To the maximum extent permitted by applicable law, RetentionX shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, business interruption, or loss of goodwill, arising out of or related to the use of or inability to use the Services, even if RetentionX has been advised of the possibility of such damages.

9.2
To the maximum extent permitted by applicable law, RetentionX’s total aggregate liability arising out of or relating to these Terms or the Services shall not exceed the total fees paid by the Customer to RetentionX during the six (6) months immediately preceding the event giving rise to the claim.

9.3
During any free trial period, the Services are provided “as is” and “as available.” RetentionX shall have no liability whatsoever for any damages arising out of or in connection with the use of the Services during the free trial, except in cases of willful misconduct or where liability cannot be excluded under applicable law.

9.4
Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, willful misconduct, or any liability that cannot be excluded or limited under applicable law.

10. Data Protection and Confidentiality

10.1
RetentionX processes personal data in accordance with applicable data protection laws and the Privacy Policy available on the website.

10.2
Both parties shall treat confidential information disclosed during the contractual relationship as confidential and use it solely for contractual purposes.

11. Changes to These Terms

11.1
RetentionX may amend these Terms with future effect. Customers will be informed of material changes in advance by prominently posting a notice on the Services and/or by other appropriate means, such as email notification.

11.2
If the customer does not object within the communicated period, the amended Terms shall be deemed accepted.

12. Governing Law and Jurisdiction

12.1
These Terms are governed by the laws of the State of Wisconsin, United States, excluding conflict-of-law rules.

12.2
The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms shall be the registered seat of RetentionX, Inc., unless mandatory law provides otherwise.

13. Final Provisions

13.1
If any provision of these Terms is or becomes invalid, the remaining provisions shall remain unaffected.

13.2
These Terms constitute the entire agreement between the parties regarding the Services.